Privacy Policy

Effective Date: 24/June/2025

At Nat's Nurture Hub, your privacy is taken seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, book services, or contact us.

Nat's Nurture Hub provides support services including wellbeing mentoring, Drawing and Talking therapy, sleep consultancy, and parenting programmes. The data controller is:

Name: Natalie Wood
Email: natsnuturehub1@outlook.com

We may collect the following personal information:

• Your name and contact details (e.g. email, phone number)
   
• Information you provide via contact forms, questionnaires, or bookings
   
• Your child’s name, age, and relevant developmental or emotional history (if shared voluntarily for support purposes)
   
• Payment and invoicing details (if applicable)
   
• Website usage data (see Cookies section)
   

We use your personal data to:

• Respond to enquiries and provide requested services
   
• Communicate about appointments, resources, and relevant updates
   
• Maintain records for safeguarding and service delivery
   
• Improve our website and services
   

Under UK GDPR, we process your information based on:

• Consent – you have given clear permission
   
• Contract – processing is necessary for delivering a service
   
• Legal obligation – for safeguarding or tax purposes
   
• Legitimate interest – to improve and manage our services
   

We will never sell or share your information for marketing purposes. We may share information only when:

• Required by law (e.g. safeguarding concerns)
   
• With your explicit consent (e.g. referrals to external services)
   
• With secure third-party platforms for invoicing or scheduling (e.g. Calendly, Stripe, Google Forms)
   

Your data is stored securely:

• Paper records (e.g. therapy notes or questionnaires) are kept in locked storage
   
• Digital records are stored on encrypted, password-protected devices or GDPR-compliant platforms
   
• Records are retained in line with professional guidelines (typically 7 years) and then securely destroyed
   

Under UK data protection law, you have the right to:

• Access your personal data
   
• Request correction or deletion
   
• Withdraw consent at any time
   
• Object to processing or lodge a complaint with the Information Commissioner’s Office (ICO)
   

To make a request, please email: natsnurturehub1@outlook.com

This website may collect anonymised data via cookies to improve performance and user experience. You can manage your cookie preferences through your browser settings.

If you have any questions about this privacy policy or how your data is used, please contact:

Nat’s Nurture Hub
Email: natsnurturehub1@outlook.com